Cookers come with a range of hob technologies, from high-tech induction to traditional gas. From the outset the cooker felt cheap, the burner covers do not sit comfortably on the burners, and the rubber feet keep falling off the iron grill plates, the paint/coating is wearing off, and in May this year one of the two ovens stopped working.
© 2020 Trustpilot A/S. When it was new we called out the engineer because we said it was unsafe, they advised that the fan has to blow the hot air out of the front. I was told to use it until someone came to asses it. I'm not exactly cooking buckets of water, just simple family meals. We too have have a Stoves cooker and agree with all of the negative reviews. Our Sterling 600Ei received a test score of 70% and was praised for being quick and efficient at boiling, grilling and baking while our Richmond 1000GT range received 73% with feedback of ‘an excellent oven and a great hob and grill’. My elderly parents both 85+ and both classed as vulnerable, took delivery of a new Oven circa 3 weeks ago. Appalling service, why did I waste over 2 hours trying to get through to hear this? In consideration the two ovens on the Stoves cooker are not used very often. If you do require further assistance please email us at email@example.com. So grateful to ao and who are excellent as Stoves have been shocking. Hi Kathleen, thank you for your review. Rang again in July after lockdown had finished - still only dealing with priority customers. As my cooker had two ovens, and the other one was working, I didn’t qualify! I didn't of course. The range is extensive and will have something for most people looking to install a range cooker in their home. Induction cooktops and ranges cook faster than regular electric ranges, but you’ll have to make some adjustments to use them. Stoves ovens come in a variety of black and stainless steel in-built ovens and freestanding cookers. 2). Reevoo™ is a registered trademark of Reevoo Ltd. UPDATE ON THE BELOW: Following the reply from Stoves, I emailed the address as suggested by Kathrine below, and got an automatic reply saying that 'they are overloaded with inquiries, that we need to be patient'.
But I am extremely frustrated and sorry I bought it. Hi Jon, thank you for your review and your feedback regarding your cooker. Our Customer Care Team can help talk you through the functions to help make the most of your appliance if you could please telephone on 0344 815 3740. !I replied to their email asking -1). Are Stoves still in business? 3) There is no light when using the grill so difficult to see, and no grill temperature settings as per the old model. Also all parts guaranteed for 5 years apparently but Stoves not helping at all so no chance of being reimbursed. Our Customer Care Team are happy to help if you would like to telephone on 0344 815 3740 or you're welcome to email your details to firstname.lastname@example.org. I hardly use it since I prefer to open door and windows and the panels are all discolored making my new kitchen untidy. Neither Stoves nor Glen dimplex are signed up with the ombudsman so legal action is now my only option. I did not expect that such a high quality product will deteriorate so quickly, which is a great disappointment. The engineers are a nice people but this company's service is appalling.A week or two ago I was told repairs were not possible because they could not access the spare parts system in order to supply them to the engineers. Extremely annoyed as this cost £1000. (77) and live on my own.2). We're sorry to hear you are disappointed with your choice. Best wishes, Stoves. My 2nd Stoves oven failed after 5 years and 3 weeks out of the Stoves parts guarantee. Wrong! After many calls and waiting 40 minutes each time for Stoves to answer, being told that their systems were down, and being left without an oven for OVER 3 weeks, I was told that the parts required were obsolete.
I thought the bottom oven had a fan setting- it doesn’t. I sent them an email since the paperwork states that is under guarantee and I wanted to replace them. Test Lab Buyer’s Guide in not one, but two categories – freestanding cookers and range cookers. Best wishes, Stoves. Rang again in September, to be told they hadn’t had any systems for over a week so call back another time. I have a Panasonic “table top” combined oven, which I utilise for most of my oven cooking. Don’t suppose that will bother them though, nothing seems to shake them into any semblance of customer care!
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